Customer Service Policy
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We are dedicated to providing a reliable and professional customer service experience. Our goal is to ensure every customer receives clear communication, timely support, and dependable assistance throughout the shopping process.
Our customer service team is available to assist with order inquiries, shipping information, returns, refunds, and general product support. All requests are handled with care to ensure accurate and helpful responses.
Contact Email: support@barbourusmart.com
We provide support for order placement, order status updates, and tracking information. Once an order has been placed, we work to process and ship it efficiently and keep customers informed throughout fulfillment.
Requests to update order details should be submitted as soon as possible after purchase to allow timely assistance before shipment.
We assist customers with shipping-related concerns, including delivery updates, tracking inquiries, and unexpected delays. Our team works closely with logistics partners to help resolve delivery issues as efficiently as possible.
Support is available for all return and refund requests in accordance with our Refund Policy. Our team provides clear guidance on return procedures and ensures refunds are processed within the stated timeframe once returns are received and reviewed.
We aim to respond to all customer inquiries promptly and professionally. Communication is handled primarily through email to ensure accuracy and consistency in support.
Customers will receive confirmation emails related to orders, shipping updates, and refund processing where applicable.
We are committed to maintaining high service standards and continuously improving the customer experience. Feedback is reviewed internally to help enhance our support processes and overall service quality.
All interactions with our customer service team are expected to remain respectful and constructive. We strive to provide a positive experience for every customer and appreciate courteous communication.
For customer service assistance, please contact us at:
Email: support@barbourusmart.com
We are committed to supporting you throughout your shopping experience.
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